FanaticZine

Hi guys,
All of you guys who are familiar with my previous post, which is my testimony of purchasing AirTel unlimited data connection (if not click here ) and the the great care that I had, this is the latest update.. the serivce sucks!!!! and I have decided to disconnect, Just called and applied for an ADSL connection.. hope that will at least allow me to browse peacefully… , early last month (March 2009), I start experiencing a very slow connection (slow means  very very very slow ), the download speed was 4Kbps – 9Kbps (most of the times go below 2Kbps as well) ,

So as always I called the customer care (which I really love to call), so as the  basic procedure, they took a complain and gave me a complain number (very surprising), though my impatient waves were rising inside me I spoke to the guys very kindly. now they were suppose to contact me, the time frame is 3 – 4 days.. (why..? they want to monitor my connection to detect the problem), ok it was 5 days after my complaing there was no reply.. I decided to call back.. (I was feeling so good .), again I kindly asked from them what’s happening..

the answer was.

They are having a cell overloading problem (Technically). the basic expansion of that word is.. because  lack  of towers around my area. they have expanded the signal and overloaded the user base covering other areas near to me, so in that case. (Dehiwela, Mt. Lavinia, Rathmalana, Moratuwa,)  all those areas are filled and overloaded so.. simply everybody in those areas should be going through the same thing that I am going through now.

Now were these people blind, def or were so stupid  not to detect these sites are overloading ..? , or were they keep selling connections greedily for the sake of money..? or both..?
now it’s almost end of April 2009. I mean if we are paying our bills in full amount, I belive we deserve a good service, when they knew that the sites are unable to handle the user base with the promised service quality , they should have stop selling connections to those areas atleast to safe guard and provide a good service to the people who have purchased it already, now nobody getting anything , I use to have a 35-60Kbps avarage download speed through out the day.. now I can’t even go on a video chat on Skype.. if I do I have to stop browsing..

And these genius people has bloked all the ports. the UDP protocol is not working.. (if anybody from AirTel reading this.. just to let you know that your clients are not stupid) non of the UDP based applications will work (Even Flash Applicaitons).. they are filtering traffic.

so far NO CALL OR REPLY ABOUT MY COMPLAIN  but FOR THE LAST WEEK, 3 PEOPLE CALLED ME FROM CUSTOMER CARE  TELLING ME TO SETTLE A BILL OF 1800/= . great huh..??

Anyway I am fed up.. I have already decided to move on from these jargons and get a ADSL connection. once ADSL is there I’m gonna say BYE BYE to AirTel.

How many of you are subscribed to services which are billed recursively in each month, have you ever calculated all those small amounts you pay for these services? If not take a pen and a paper and write down all those services, amount and calculate the total, I promise you it’s a big amount may be you didn’t even know that you are paying that kind of a part out of your monthly income.

Ok my primary concerned service in this article is, out Telecommunication services, that we are subscribed to, particularly the Internet services. Each of you who are reading this article surely must have an internet connection at home…

Now think how many times do have to call your customer care service for the last month about your connection?, how many complains you have logged ? for the last month, if 0 I’m pretty sure you not calling customer care anymore because you know it’s useless, and they will not address your problem correctly.

But we have think about all that money we are paying for them, each month we pay them, may be the exact current billing amount, may be less , may be more than that. But one thing is if you missed one payment, within 2 days the customer care CALLS YOU, requesting to settle the amounts.

Don’t you think we are missing something here, we paying all those values for that service which they promise that they’ll deliver, which they boast saying it is the best service in the country, but honestly is it the best, do we get the correct download/upload allocation that they promise in their so called multi colored packages. None right..?

So what my point is if we need to develop as a country. The quality of the services in the state should be improved, as we all know telecommunication plays a major part in our country now. The span of the internet should be broadened in the country, since we are a small country, we should be able to implement good, cost effective nation wide networks easily.

Now somebody would say “saying is easy, doing is the problem”

But how long we’ve been saying this, what’s the annual percentage of improvement we have archived for the last 5 years.

A long way starts with a one step..!!!

From now on you should know, you are paying good money for a good service, so you have full authority to push your service provider for a better service. In other countries service providers ends up in court paying big settlement amounts for not delivering promised services accurately…

What makes our country, second to other… this is our country and we are second to none… so let’s improve.. may be not for us now, but for them who are waiting in the future…

I know they wanna come and separate us
But they can’t do us nothin’
You’re the one I want and I’ma continue lovin’
‘Cause you’re considered wifey and I’m considered husband
And I’ma always be there for you

And either way you look at it, I ain’t goin’ nowhere for my muffin’
‘Cause she gonna hold it down, can’t nobody tell her nothin’
You got the kind of love that always make a better fussin’
And that’s what gets me closer to you

And no one knows why I’m into you
‘Cause you’ll never know what it’s like to walk in our shoes
And no one know the things we’ve been through
Can never measure up to half of what I put you through
That’s why we’ll break through

And I don’t care what they say, I’m gonna be with you
I’m gonna be with you, I wanna be with you
And I don’t care what they do, I’m gonna be with you
I’m gonna be with you, I’m gonna be with you

Seems like every day that go by, things are gettin’ harder
Wanna be the one that give you the whole enchilada
‘Cause I know what my baby like, I lean you on that Prada
You ain’t got to match with the shoes

All about knowin’ you, I’m into doin’ things to keep her longer
Stickin’ together forever, watch you grow stronger
That’s the way it has to be, everythin’ problem
Keepin’ it always true

And no one knows why I’m into you
‘Cause you’ll never know what it’s like to walk in our shoes
And no one know the things we’ve been through
Can never measure up to half of what I put you through
That’s why we’ll break through

And I don’t care what they say, I’m gonna be with you
I’m gonna be with you, I wanna be with you
And I don’t care what they do, I’m gonna be with you
I’m gonna be with you, I’m gonna be with you

You are everythin’ in my life, see the joy you bring
And ain’t no one I compare you to
And I know that you will never walk away from me no matter what
And that’s why I plan to do the same thing for you
And I want you to know

And I don’t care what they say, I’m gonna be with you
I’m gonna be with you, I wanna be with you
And I don’t care what they do, I’m gonna be with you
I’m gonna be with you, I’m gonna be with you

And I don’t care what they say, I’m gonna be with you
I’m gonna be with you, I wanna be with you
And I don’t care what they do, I’m gonna be with you
I’m gonna be with you, I’m gonna be with you

Akon :: Be with you..  lyrics