Comments on: I’m gonna say BYE BYE AirTel.!!! http://www.fanaticzine.com/index.php/2009/04/im-gonna-say-bye-bye-airtel/ Creativity Simplified Mon, 29 Nov 2010 17:48:39 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: MCK http://www.fanaticzine.com/index.php/2009/04/im-gonna-say-bye-bye-airtel/comment-page-1/#comment-47 MCK Fri, 15 May 2009 17:09:23 +0000 http://www.fanaticzine.com/?p=147#comment-47 Some words about dialog FUP. I don't think FUP is not going to increase network performance in any considerable degree. Dialog people are exploiting it to make more money out of customers. When the number of internet users in Srilanka is considered the number of heavy users are small. And that is their usual internet usage habit. I don't think they are not going to change their usage habit just because of a FUP is there. Other thing is most of heavy users have ADSL connections at home and no need of using HSDPA for unlimited downloads. Because of there is an option to get rid of FUP by paying Rs100 per day a habitual heavy user will anyway do it. Then why don't you consider them as 'unfair' users? These additional payments ae not going to improve dialog network infrastructure or international connectivity. So what I am telling is if dialog can give full speed unlimited when paid they should also be able to do so when they are not paid additional amount. If dialog wants to use FUP to reduce network overloading they should not give the option of FUP extention. Aittel network is failing not because they don't have an FUP. It is because their network is still in a very primitive stage and also due to poor international connectivity. BUt as dialog network is there for a long time and have a better infrastructure they should be able to provide that band width. Other thing is there is no need of FUP for airtel as it is always pereforms like FUP applied :-) You can't consider that >5GB usage is unfair. 5GB is not a very large amount. (It was a large amount about 15 years ago when computers came with hardisks in MBs). Nowadays because of availability of broadband connections most of the web sites are much complex and contains many graphics, applications. So it is easy to go beyond this 5GB limit even without any P2P downloads. IF you are watching about 10 youtube videos a day it will use up about 3GB a month! Other thing is you can't decide someone's internet usage is fair or not just by the data amount. IF a researcher use about 100GB a month for research purposes can we say that it is unfair use? If some one use only 2GB but for various criminal activities can we say it is a fair use? So this dialog FUP is just another tactic to make moremoney out of customers. They should either remove it or increase the limit if they are really customer friendly. Some words about dialog FUP.
I don’t think FUP is not going to increase network performance in any considerable degree. Dialog people are exploiting it to make more money out of customers. When the number of internet users in Srilanka is considered the number of heavy users are small. And that is their usual internet usage habit. I don’t think they are not going to change their usage habit just because of a FUP is there. Other thing is most of heavy users have ADSL connections at home and no need of using HSDPA for unlimited downloads. Because of there is an option to get rid of FUP by paying Rs100 per day a habitual heavy user will anyway do it. Then why don’t you consider them as ‘unfair’ users? These additional payments ae not going to improve dialog network infrastructure or international connectivity. So what I am telling is if dialog can give full speed unlimited when paid they should also be able to do so when they are not paid additional amount. If dialog wants to use FUP to reduce network overloading they should not give the option of FUP extention.
Aittel network is failing not because they don’t have an FUP. It is because their network is still in a very primitive stage and also due to poor international connectivity. BUt as dialog network is there for a long time and have a better infrastructure they should be able to provide that band width. Other thing is there is no need of FUP for airtel as it is always pereforms like FUP applied :-)
You can’t consider that >5GB usage is unfair. 5GB is not a very large amount. (It was a large amount about 15 years ago when computers came with hardisks in MBs). Nowadays because of availability of broadband connections most of the web sites are much complex and contains many graphics, applications. So it is easy to go beyond this 5GB limit even without any P2P downloads. IF you are watching about 10 youtube videos a day it will use up about 3GB a month!
Other thing is you can’t decide someone’s internet usage is fair or not just by the data amount. IF a researcher use about 100GB a month for research purposes can we say that it is unfair use? If some one use only 2GB but for various criminal activities can we say it is a fair use?
So this dialog FUP is just another tactic to make moremoney out of customers. They should either remove it or increase the limit if they are really customer friendly.

]]> By: MCK http://www.fanaticzine.com/index.php/2009/04/im-gonna-say-bye-bye-airtel/comment-page-1/#comment-46 MCK Fri, 15 May 2009 16:41:52 +0000 http://www.fanaticzine.com/?p=147#comment-46 I also had exactly the same experience with airtel. From the very first day I was facing endless problems. First of all it took 4 days to get activated and that is also after making several calls and 2 complaints! Thereafter I had extremely poor speed most of the times. Quite good in early morning but then speed starts to go down progressively and by 7 - 11pm it is slower than a dial-up connection. I couldn't even get my virus guard updated!!! Speed goes beyond 300Kbps very rarely even with good download manager software. I could never be able to watch a youtube video without very frequent buffering. And the automatic disconnection occurring every 1.5 - 2hours. I am pretty sure that this is a deliberate action to reduce their network traffic. These problems are not limited to one area but it is the same in everywhere. I made several complaints but the result is the lame excuse that their network is still in the process of upgrading. Another funny thing happened is once when I made a complaint I told them that I am going to disconnect if the situation is not improved. Then they told me that I should handover a letter for that and can't be done over the phone. 2 days later another customer care person called me and suggested a temporary disconnection until they upgrade their network. He told me I have to come to an airtel branch and submit a written requst. But by the time I return home my connection is not working! Then I called their customer care and told me that as I have requested a disconnection the line is temporary suspended!!! They have misunderstood what I told and disconnected without any written request(as they told early). So they are not do what they are telling!! Then I had to make another complaint to get it connected back and that also took 2 days! Then again my connection became inactive. When asked they told me that line is suspended because I have exceeded my credit limit of 2500!! But I haven't received my bill yet. It my 1st bill for last 1.5 months and that is why the credit limit has exceeded. I had received only a sms telling that the bill is 2800 and due date is 27 of May. But even before that they have disconnected without giving a reasonable time to pay. As it is the first bill there are no any outstanding amount. And without receiving my bill properly how can I pay? Actually I have never been told by them about such a credit limit. When I told them that in front of all my explanation that bladdy customer care guy repeatedly told like a parrot 'I am sorry your line is disconnected because credit limit is exceeded". This is how "nice" their typical Indian style customer care! Although a pro rated rental is added to the 1st bill in other networks as well but they don't disconnect like this. Previously with my dialog HSDPA connection I received first bill 2 months later but they didn't disconnect just because the credit limit is exceeded. Even if it happens automatically there must be a way to override if somethaing has gone wrong. By not doing so they show their anti-customer character. So I decided to change in to mobitel and not to pay their bill. There is no point of being honest to people like this. So if you are going to buy airtel please think twice. Check it with an airtel sim in your area. Buy it only if you can satisfy with their performance. I also had exactly the same experience with airtel. From the very first day I was facing endless problems. First of all it took 4 days to get activated and that is also after making several calls and 2 complaints!
Thereafter I had extremely poor speed most of the times. Quite good in early morning but then speed starts to go down progressively and by 7 – 11pm it is slower than a dial-up connection. I couldn’t even get my virus guard updated!!! Speed goes beyond 300Kbps very rarely even with good download manager software. I could never be able to watch a youtube video without very frequent buffering. And the automatic disconnection occurring every 1.5 – 2hours. I am pretty sure that this is a deliberate action to reduce their network traffic. These problems are not limited to one area but it is the same in everywhere. I made several complaints but the result is the lame excuse that their network is still in the process of upgrading.
Another funny thing happened is once when I made a complaint I told them that I am going to disconnect if the situation is not improved. Then they told me that I should handover a letter for that and can’t be done over the phone. 2 days later another customer care person called me and suggested a temporary disconnection until they upgrade their network. He told me I have to come to an airtel branch and submit a written requst. But by the time I return home my connection is not working! Then I called their customer care and told me that as I have requested a disconnection the line is temporary suspended!!! They have misunderstood what I told and disconnected without any written request(as they told early). So they are not do what they are telling!! Then I had to make another complaint to get it connected back and that also took 2 days! Then again my connection became inactive. When asked they told me that line is suspended because I have exceeded my credit limit of 2500!! But I haven’t received my bill yet. It my 1st bill for last 1.5 months and that is why the credit limit has exceeded. I had received only a sms telling that the bill is 2800 and due date is 27 of May. But even before that they have disconnected without giving a reasonable time to pay. As it is the first bill there are no any outstanding amount. And without receiving my bill properly how can I pay? Actually I have never been told by them about such a credit limit. When I told them that in front of all my explanation that bladdy customer care guy repeatedly told like a parrot ‘I am sorry your line is disconnected because credit limit is exceeded”. This is how “nice” their typical Indian style customer care! Although a pro rated rental is added to the 1st bill in other networks as well but they don’t disconnect like this. Previously with my dialog HSDPA connection I received first bill 2 months later but they didn’t disconnect just because the credit limit is exceeded. Even if it happens automatically there must be a way to override if somethaing has gone wrong. By not doing so they show their anti-customer character. So I decided to change in to mobitel and not to pay their bill. There is no point of being honest to people like this.
So if you are going to buy airtel please think twice. Check it with an airtel sim in your area. Buy it only if you can satisfy with their performance.

]]> By: Shane http://www.fanaticzine.com/index.php/2009/04/im-gonna-say-bye-bye-airtel/comment-page-1/#comment-45 Shane Fri, 15 May 2009 03:38:29 +0000 http://www.fanaticzine.com/?p=147#comment-45 This is why Dialog has given 'FUP', I know FUP realy sucks, but even with FUP their speed is little lower in some places, but I normaly get a decent speed till i reach 5GB, I knew this before & dats y i did not get airtel!! Airtel will also launch FUP very soon!! This is why Dialog has given ‘FUP’, I know FUP realy sucks, but even with FUP their speed is little lower in some places, but I normaly get a decent speed till i reach 5GB, I knew this before & dats y i did not get airtel!!

Airtel will also launch FUP very soon!!

]]> By: Charlie http://www.fanaticzine.com/index.php/2009/04/im-gonna-say-bye-bye-airtel/comment-page-1/#comment-31 Charlie Thu, 23 Apr 2009 23:02:30 +0000 http://www.fanaticzine.com/?p=147#comment-31 Greatings, Thanks for article. Everytime like to read you. Charlie Greatings, Thanks for article. Everytime like to read you.
Charlie

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