FanaticZine

Getting ready for a nice weekend..! so thought to post some comments about the “Talk in the Town” Topic AirTel,

So many happy comments, so many bad comments, Still I am getting emails with all sorts of comments about airtel.

Just now I got my AirTel Broadband connection activated, so far I am in a position of to post in few comments about our new visitor of mobile communication.

Ok enough with the intro. I’ll get in to the topic.

Though I got this connection activated today, It took me 4 days and 7 telephone calls to their Customer care, to get this activated. That means I get the credit for getting my connection activated today, since I the effort is mine to get that done. When I purchased this connection I was told that it would take maximum of 3 days ( 72 hours ) get my new connection activated. so the excitement that I had to test this connection got me counting days. I waiting for 2 days for the connection. I use to plug my modem with the New SIM card to see whether it is activated during that time. when I see no response I started calling Customer care to get my connection activated. I spoke to 7 different guys what they all did was taking my mobile number, my name, my SIM number (which i got really irritated reading that long  number 7 times ), and my AirTel number to log a complain.

So after keep on calling for 2 days for 7 times, today morning i saw the good news on my modem software status bar with the “SRI 05″ signals. I left to work and came back in the evening thinking “ok now I’m happy to browse around with AirTel”. well that happiness did not last long when I found that I need the HSDPA settings to get connected. so here I go again I called their Customer care thinking that within a 2 mins discussion I would get the settings and I would be a happy web surfer.

Well the answer was not that happy. the 1st one who spoke to me was like fallen from the sky he didn’t know a thing about what I was asking. as usual he took my number, etc etc.. saying within 1 hour they will get back to me with the settings. that answer was not good enough to me. so I wait for few minutes and called again then somebody else took the call. well shame on me I got the same answer.. but different time frame.. 3 hours. I thought to myself  this is not working.. and gave up the idea of getting the information from the CC. i started testing my own guessed settings suddenly WOW.. there you go.! one setting  got accepted and I got connected.

if one of AirTel Head people get to read this. I have a few points.

01. Please educate your Customer Care people, Don’t let the Customer take care of them, at least give them a printed paper with relevant details, settings, values, prices, packages. so at least they can defend them self with having  a sound about what the customer talking about.

02. The AIrTel website. I really don’t find it helpful, being a web engineer for about 6 years. I can clearly mention that the site is USELESS, I don’t even see a point on marketing view. it looks that it only wana talk about the company.

If you have an information oriented website, I am pretty sure that you are can run your Customer care call center with just a few people. I shall call it a well strategical website.

About “Sanga”

I got a few mails criticizing our beloved cricketer, criticizing the AirTel advertisement. Any one who is with a business and marketing mind would understand the basics of competition. I don’t see anybody who are in the category of mobile user complaining about the ad, so it gives a clear picture about the mud campaign.. (a public secret)

AirTel HSDPA Settings

Finally here are the settings for your HSDPA connection.

APN : airtellive
Dial in Number : *99***1#
Username : <Blank>
Password : <Blank>

OK quick update : just now one of AirTel guys spoke to me with the settings. so they did get back to me

as he mentioned following are his settings and it did work.

APN : AirtelLive
Dial in Number : *99#
Username : <Blank>
Password : <Blank>

Next week I am hoping to review about the Sri Lankan HSDPA Providers ,connection packages and qualities.